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Visit us on our main website at www.firstclasscruising.biz. Copyright 2019 CruiseOne - Karber & Associates

Frequently Asked Questions

 

Here are the answers to the most frequently asked questions regarding the TRF Cruise. We've conveniently added all of the questions together at the top for quick viewing. If you see a question that interests you, just click on the question for direct access to the answer (or simply scoll down). Note that mobile device users may need to scroll as the links associated with each question may not work on all mobile devices.

 
 
Booking information and things to know before you go:
 

1)    How do I book into the 2020 Texas Renaissance Festival Cruise?
2)    Do I need a passport to take this cruise?

3)    How much is the deposit?
4)    What else will I be charged for along with my deposit?
5)    Can I use a check to pay for the cruise?
6)    Can I use a debit card to pay for the cruise?
7)    Can I change to a different credit card to make the final payment?
8)    I’m single and/or traveling alone. Can I book a stateroom for myself only?
9)    What is the latest date that I can book a stateroom?
10)  What is the cancellation policy? Will I get my money back if I must cancel?
11)  What are gratuities and when do I pay them? 

12)  Are rooms available to accommodate disabled or wheel-chair bound guests?
13)  I have another disability or a special need. Can I go on the TRF Cruise?
14)  I have a special dietary need. Can my needs be met onboard?
15)  What are the prices of the cruise and onboard activities?
16)  What does Royal Caribbean include with the cruise fare? What will I pay extra for onboard?
17)  How much do alcoholic beverages cost onboard? How about soda?
18)  Can children be included on the TRF cruise?
19)  Can more than two adults share a room?
20)  Can I book direct with Royal Caribbean or another agency and still get the TRF group amenities?

21)  Is this a hosted cruise? And if so, who are our hosts?

 

 

Items related to boarding your cruise:

 

22)  What documentation will I need to bring to the cruise terminal in order to board?
23)  When should I arrive at the cruise terminal area?
24)  Can I bring water or soda onboard?
25)  Can I bring alcohol onboard?
26)  Where do I park for our cruise and what is the cost?
27)  How and when will I get my boarding passes and luggage tags?
28)  How do I check-in online for my cruise?
29)  Are there wheelchairs or other assistance provided at the terminal during the check-in for those that cannot stand for long periods?
30)  What is the Royal Caribbean's costume policy?
31)  Can I bring Renaissance era weaponry such as fake swords?


 

Items related to onboard life aboard your cruise:

 

32)  Is there internet service onboard? If so, what are the fees?
33)  Will cell phones work onboard? How about in the ports?
34)  Why do I need the LeisureCare travel protection policy ?
35)  What if I get seasick during the cruise?
36)  What are the special TRF only activities and events during the cruise?
37)  Are there any formal nights and what dress should I bring for those nights?
38)  Are there laundry and/or pressing services onboard?
39)  Do I need to bring cash with me?
40)  How will the de-boarding process work?
41)  How do I get back to my car?
42)  I still have questions? Who should I contact for answers?


 

 

 


Booking information and things to know before you go:

 

 

 

1)    How do I book into the 2019 Texas Renaissance Festival Cruise?

Decide what room you wish to book first.  Open the Accommodations & Rates page. This page will give you details about all the different stateroom types currently being offered, including descriptions and double-occupancy pricing. Note that the rates shown on this page include the base cruise fare + port charges only. Taxes, and a $99 entertainment fee will be added to your invoice.

Once you decide on your room, simply open the Booking Form. This is where you tell us all about you and the customized TRF cruise vacation you want! Once the booking form is completed, just hit submit. You're done!

Note: When you fill out the booking form, you are not actually completing a live booking. The information you submit is securely transmitted to us at CruiseOne for processing. Please allow up to 72 hours for us to process all the necessary paperwork to complete your cruise reservation. Once the processing is complete, you will receive verification and an invoice by email.  

Important: Your final payment will be submitted no later than February 08, 2020                                                    
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2)    Do I need a passport to take this cruise?

 

CruiseOne highly recommends using passports for cruise travel. It’s not only universally accepted by port authorities, but in the unlikely event of an emergency that requires a flight home from a foreign port, a passport will allow you to return home by air. In addition, the debarking process upon returning to Galveston is generally faster with a passport.

If you wish to travel without a passport, you MUST present a state certified ‘Raised-Seal’ birth certificate along with your state ID, such as a driver’s license. Having proper documentation in hand when you arrive at the cruise terminal will likely speed up your boarding and help avoid delays. If you don’t bring along the required documentation, you could even be denied boarding!    

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3)    How much is the deposit?

The initial deposit is only $250.00 minimum per person or $500 for single guests. Deposits can be submitted as long as there are still staterooms available. However, due to strong demand for this cruise from the general public, we highly recommend reserving your cruise as quickly as possible.  

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4)    What else will I be charged for along with my deposit?

That's it! However, if you (or close relative) has a pre-existing medical condition, it would be wise to also pay for your travel protection policy for full coverage for existing conditions.       

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5)    Can I use a check to pay for the cruise?

For the deposit, we must have a credit card or debit card to properly secure your stateroom. However, we can accept a check for the final payment. If you wish to use a check to make your final payment, it must be received in our office no later than February 1, 2020. The payment mailing address is available on request.                            

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6)    Can I use a debit card to pay for the cruise?

Yes. However, we urge you to check with your bank beforehand about your daily spending limit. Many banks place a daily spending limit on debit cards. 
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7)    Can I change to a different credit card to make the final payment?

Yes. Just complete and submit the Credit Card Only form with your new credit card information. Be sure to submit this form no later than February 7, 2020 so that your new card information will be available for final payment processing. Please call 281-255-0584 for last minute changes.                                                                                                                                                                       Back To Top
 


8)    I’m single and/or traveling alone. Can I book a stateroom for myself only?

Yes. We heartily welcome you aboard!  However, please know that all cruise lines base their stateroom pricing on double-occupancy. In other words, there must be at least 2 guests in a stateroom to get the double-occupancy rate. If you wish to travel solo, simply open the Staterooms & Rates page, find the cabin type of your choice, and double the rate shown. That will be your total solo rate before adding taxes. The required minimum deposit is $500 for solo cruisers.

If you are a single traveler who is open to having a sailing-mate, a Solo Traveler Information form is available for you to fill out and submit. Using this form, we will do our best to introduce you to other compatible solo cruisers who are also wanting a sailing-mate. There are no guarantees of a match. Many solo travelers book a stateroom as a single, and then later recruit a friend or family member to come along. The 2nd person can be added to your stateroom later in most cases – preferably before the final payment date. But please remember that if the ship has reached its maximum passenger capacity, adding another person to your stateroom may not be possible.

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9)    What is the latest date that I can book a stateroom?

 

This question is a little tricky to answer because it depends on stateroom availability. Naturally, the better cabins always sell out first.  So if you wish to secure a stateroom, we advise you to make your booking sooner rather than later. Don’t miss the boat by delayingBook Today!    

                                                

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10)  What is the cancellation policy? Will I get my money back if I must cancel?

This depends on how your initial reservation is created. If you are not sure, please ask! 

 

* Standard TRF group rates carry refundable deposits with them. However, even so, there are some important dates to keep in mind should you decide to cancel your cruise. Up until February 08, 2019, Royal Caribbean will refund your deposit, along with any other payments made. After February 08, Royal Caribbean will assess a cancellation penalty of 25% of the full cruise fare. Beginning February 4, 2020, the cancellation penalty increases to 50% of the full cruise fare. Beginning March 18, 2020, there is a 75% cancellation penalty. And on April 17, 2020, the cancellation penalty is 100% - no money will be refunded for cancellations made after that date.

 

Our travel protection policy may be able to reimburse you for some  cancellation penalties - if you cancel for reasons covered by your Protection Plan policy. Review your coverage benefits of the standard policy here. Cancel for any reason coverage is also offered. Ask us for details. 

In certain cases, you will be booked under a non-refundable deposit fare as a money saving option. Expect that for guests counts above two, or for rooms not part of our standard group rates, we are quoting a non-refundable deposit rate. The cancellation penalties are the same after February 8. The difference is simply whether you will receive your deposit back if you cancel prior to Feb 8th. 

 

CruiseOne charges an administrative fee of $35 per person for cancellations made after Feb. 8 2020.
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11)  What are gratuities and when do I pay them? 

 

Gratuities are the customary tips paid to your Royal Caribbean onboard service team. They include payments to your stateroom steward, your dining room service team, guest services staff, and those working behind the scenes in the galley and entertainment staff.

 

Added together, the automatic service gratuity is $14.50 USD per person, per day for guests in Junior Suites and below, or $17.50 USD per person, per day for guests in Grand Suites and above, applied to each guest’s SeaPass account on a daily basis.

 

A 18% gratuity is automatically added to all beverages, mini bar items, and spa & salon purchases. 

These gratuity amounts will be added to your final SeaPass statement and billed to the credit card on file at the cruise line at the end of your cruise. If you wish to pre-pay gratuities with your final payment in February instead of waiting until your cruise has ended, you may notify us of that request by selecting the proper option on the booking form found elsewhere on this website. 

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12)  Are rooms available to accommodate disabled or wheel-chair bound guests?   

 

Yes. Royal Caribbean offers a limited number of staterooms for guests with disabilities. There are several types of rooms suitable for guests with special needs. 

Click here to see the deck plan for disabled guests. You will find details for each room that may help you determine the suitability of any given room. 

 

If you require this type of stateroom, we strongly suggest you contact us directly and as early in the booking process as possible so we can check to see if there still is availability. Please do not fill out the booking form until we confirm availability for you.                                       

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13)  I have another disability or a special need. Can I go on the TRF Cruise?

 

Once you are booked, we suggest filling in the special needs form so you can be accommodated. The form is available at https://secure.royalcaribbean.com/allaboutcruising/guestSpecialNeeds.do      

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14)  I have a special dietary need. Can my needs be met onboard? 

 

Royal Caribbean can accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium. A variety of vegetarian Meals are available on all menus in the Dining Room and Windjammer Cafe every day. But inform us of any special needs you have on the booking form so that we can make a notation on your reservation. Then, when visiting the dining rooms onboard, let the Carnival servers or Maitre’d know your special request.

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15)    What are the prices of the cruise and onboard activities?

 

The cruise rates are available for viewing on the Accommodations & Rates page. The onboard activities and events are all included in the cost of your TRF cruise vacation. However, We do ask our guests to pay a TRF cruise entertainment fee. These funds help support the talent that comes onboard. 
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16)    What does Royal Caribbean include with the cruise fare? What will I pay extra for onboard?

 

While the following lists are not completely exhaustive, it shows most of what is included (or not included) in the price of your cruise fare. Items included are:
Breakfast, lunch and dinner in the main dining room and casual meals and snacks in numerous restaurants.
Soft-serve ice cream
Beverages - water (non-bottled), various juices, teas, and coffee
All live entertainment, comedy, musical performances, etc. 
Games shows and other fun activities
Access to the adults’ only Solarium 
The fitness center gym
All water slides, pools and whirlpools
Sports court, ice skating, Flowrider, rock climbing wall, etc. 
Entry to dance clubs, pubs, and lounges
Outdoor movie nights
Children’s programs

Extra cost items include:
Alcoholic beverages, soda, specialty coffees, and bottled water
Dining in a specialty restaurant, Johnny Rockets, or room service
Spa and beauty services
Gift shop purchases
Casino gambling
Babysitting services
Shore excursions or activities in port

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17)    How much do alcoholic beverages cost onboard? How about soda?

 

The prices shown here are general guidelines only and are based on previous experience. Beers will be in the $5-$7 range. Bar drinks, shots, frozen concoctions, or anything with liquors and spirits will be in the $7-$10 range. Most house wines are around $8-$10 per glass - but may vary. Soda will be in the $1.50 - $2.00 range per large cup. An 18% gratuity is also added for bar service. There are various Drink Packages available which can be purchased in advance via your Cruise Planner or onboard on day one of the cruise.                                                    

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18)    Can children be included on the TRF cruise?

 

Yes. We welcome children on this cruise! However, because this cruise is sailing in May, please plan accordingly if your children attend public school. We highly recommended to book as quickly as possible if you plan to bring extra guests, including children.
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19)    Can more than two adults share a room?

 

Staterooms are configured for either two, three, or four passengers. So up to four adults can be berthed in some staterooms. Please be advised that the staterooms are relatively small - generally under 200 sq. ft. They have one small restroom and limited closet and storage space. We recommend limiting it two adults per stateroom for the best experience. If three or four adults are traveling together, a larger Suite may provide more legroom and a better overall experience.
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20)    Can I book direct with Royal Caribbean or another agency and still get the TRF group amenities?

No. In order to be included in the many exclusive TRF activities and events, including the TRF group dining, cocktail parties, various events, Pride of Bedlam performances, prizes, etc., you must book the cruise through your friends at CruiseOne. You can easily make your reservations through this website!
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21)    Is this a hosted cruise? And if so, who are our hosts?

 

The TRF King is your official cruise host! But he has a couple of court Jesters working alongside to ensure that this cruise is one of your best ever! The Jesters are Mark Karber and Michael Lance from CruiseOne. They will be onboard to assist with the many activities and planned events – including the TRF group shore excursions. Give Mark or Michael a ring - or send an email to say hello. We’re here to help - and we’ll see you onboard!                                     

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​Items related to boarding your cruise:

 

 

22)  What documentation will I need to bring to the cruise terminal in order to board?

 

A passport is recommended for cruise travel. It’s not only universally accepted by port authorities, but in the unlikely event of an emergency that requires a flight home from a foreign port, a passport will allow you to return home by air. In addition, the debarking process upon returning to Galveston is generally faster with a passport.If you wish to travel without a passport, you MUST present a state certified ‘Raised-Seal’ birth certificate along with your state ID, such as a driver’s license. Having proper documentation in hand when you arrive at the cruise terminal will likely speed up your boarding and help avoid delays. 

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23)  When should I arrive at the cruise terminal area?

Guests should arrive to the general port area no later than 2 PM.  Guests should adhere to the published check-in windows that can be found in their E-docs (electronic documents). Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier and you must arrive no later than 2 PM. Please note: All guests must be checked-in and onboard the ship no later than 2:30 or you may not be permitted to sail.

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24)  Can I bring water or soda onboard?

Yes! Guests may bring up to 12 standard (17 oz.) unopened cans, bottles or cartons per stateroom.
Milk and distilled water brought on for infant, medical, or dietary use are permitted.                         

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25)  Can I bring alcohol onboard?

 

Each stateroom may bring up to two 750 ml bottles of wine or champagne, as long as one guest is of legal drinking age. Corkscrews will be provided for guests to enjoy their drinks in their stateroom.
To enjoy your wine or champagne in dining or bar venues, a corkage fee will apply.            
                                                                                 
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26)  Where do I park for our cruise and what is the cost?

 

If you stay at the Holiday Inn Resort on the Beach the night before your cruise, your parking and transportation to the port and back is included in your room rate for the entirety of the cruise...more savings for you!

 

If you will be driving directly to the cruise terminal on the date of sailing, parking is available at the cruise terminal. Terminal parking costs $85 for the week - or $80 if pre-paid online. More info is available on the port of Galveston website. There are also numerous 3rd party parking lots that will shuttle you and your luggage to the cruise terminal. Google "Galveston cruise parking" for latest rates.                                                                                  Back To Top

 

27)  How and when will I get my boarding passes and luggage tags?

 

You will be able to print your boarding passes, luggage tags, and other documentation when you perform your online check-in with Royal Caribbean. Your boarding documents will be available online on (approximately) February 18, 2020. Please check-in online no later than 72 hours prior to the cruise. Having your boarding documents in-hand when you arrive at the cruise terminal will make your boarding much smoother and will help avoid long delays. However, If you do NOT check-in online, arrive at the terminal no later than 2 PM on sailing day to allow enough time for the additional steps.                                                                                     Back To Top

28)  How do I check-in online for my cruise?

 

Click here to go to the Royal Caribbean online check-in page. Have your reservation number, passports, and the credit card that you will use for onboard expenses on hand. Check-in online no later than 72 hours prior sailing to avoid long delays at the terminal. If you do not check-in online, arrive by 2 PM. 

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29)  Are there wheelchairs or other assistance provided at the terminal during the check-in for those that cannot stand for long periods?

 

There are a limited number of wheelchairs available on a complimentary basis. It goes without saying that we have no control over  availability. Advise one of the friendly Port employees of any special assistance needs you have during your wait to board. 

 

           If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own             or rent one from a company that provides wheelchairs and scooter rentals for cruises: 

           Scootaround (formerly Care Vacations): 1-888-441-7575 or 1-204-982-0657    

           Special Needs at Sea: 1-800-513-4515 or 1-954-585-0575 

       

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30)  What is Royal Caribbean’s costume policy?

 

Texas Ren Fest guests can bring Renaissance or Pirate-themed costumes onboard. Please note that costumes must be tasteful and "family friendly". Also remember, for security reasons that masks, face paint, or any face coverings that obscure your face will not be allowed in public spaces on the ship. 

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31)  Can I bring Renaissance era weaponry such as fake swords?

No weapons of any kind are allowed onboard, including 'vanity' weapons such as imitation swords. This is for the safety of all guests. Contact us with any questions on these requirements.  

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Items related to onboard life aboard your cruise:

 

 

32)  Is there internet service onboard? If so, what are the fees?

 

         There are 2 options to stay connected while onboard:

         1. VOOM Wireless Internet Access (Wi-Fi) All you need is a wireless device with wifi capability.

         2. Wired (iCafes) Internet stations are available onboard, the location of which vary depending on the ship.

        

         Prices for internet access vary and are subject to change. Log on to the to the network ""royal-wifi"" using           your device, open your browser and follow instructions to log on.

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33)  Will cell phones work onboard? How about in the ports?

Yes. But you may be charged significant roaming charges by your service provider. Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea".  Prior to your sailing, it is recommended to contact your cellular provide for more information on these rates and special packages available. 

 

Additionally, another option for staying connected without utilizing your celluar data, is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.                                                  

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34)  Why do I need the LeisureCare travel protection policy that you recommend?

 

The top 10 reasons to travel with a LeisureCare Travel Protection Plan include:
1.    If you need to cancel your cruise due to an unexpected event, such as bad weather, an illness in the family or the financial default of your airline, cruise line or tour operator.
2.    If you need to return home early due to an unexpected emergency, such as an illness or death in the family.
3.    If your luggage is lost or delayed, forcing you to purchase necessary essentials, or prescription medications.
4.    If your luggage or personal effects are damaged or stolen.
5.    If you become ill or injured and your health care plan doesn't cover you outside the U.S.
6.    If you need an emergency medical evacuation due to an accident or sudden illness.
7.    If you run into flight delays and miss a portion of your trip or cruise.
8.    If your trip is interrupted due to an unexpected hurricane or storm.
9.    If you lose your passport, leaving you stranded abroad.
10.    If you need assistance with replacing a prescription or an emergency cash transfer.

There are 2 travel protection policy options:

1.    Our Standard policy: The default option. For most guests, this policy is the best coverage at the best possible value. 

2.    Our Cancel-for-any-Reason policy: available for an extra cost. Unsure if you can take time off, have job worries, or other personal circumstances not covered by the standard policy? CFAR provides the same coverage as the Standard policy, but allows recovery of  non-refundable charges/fees when cancelling for any reason not covered by the standard policy at least 72 hours prior to travel. 

The links above will take you to the details for each policy type. For specific coverage questions, please call Aon Affinity at 1-800-817-0660.     

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35)  What if I get seasick during the cruise?

 

The Liberty of the Seas is a 156,000 ton, 15-deck mega-sized cruise ship with special stabilizers to reduce motion. However, for certain sensitive individuals, it’s still possible that they may feel ill from motion sickness, particularly if seas become rough. We recommend a pro-active approach. Take a medicine such as Bonine or Dramamine prior to departure. For a natural preventative, try Ginger pills – 2,000 milligrams one hour prior to departure. Some individuals have reported good luck with Sea Bands that work by acupressure. For mild illness, Ginger or green apples and crackers can be effective. For moderate illness, the aforementioned Dramamine would be recommended. For rare cases of severe or prolonged motion sickness, we recommend seeing the ship’s Doctor.  If you carry the LeisureCare Travel Protection plan, the cost of the Dr.’s visit will likely be reimbursed once a claim is filed.           

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36)  What are the special TRF only activities and events during the cruise?

 

We have a great mix of planned activities and on-your-own time to explore all that the Liberty of the Seas has to offer. More details can be found on the Activities & Events page.

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37)  Are there any formal nights and what dress should I bring for those nights?

 

There will be two formal night on Liberty of the Seas. More than likely this will be on Monday and Friday. Although it should be noted that this information is not released prior to the cruise. We are encouraging our TRF guests to wear their best Renaissance era garb or pirate outfit to the main dining room on formal nights. Photographers will be around the ship and in the dining room to capture you and your family in their best Ren Fest garb! These make great keepsakes of your time aboard Liberty of the Seas.  
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38)  Are there laundry and/or pressing services onboard?

 

Due to safety concerns self-service laundry facilities are not provided onboard Royal Caribbean ships, but they do offer washing, pressing and dry cleaning services. Due to potential fire hazard, irons in the staterooms are not provided or allowed. 

           There may be wash and fold specials during the voyage. This is an additional service offered                                       beyond regular laundry service. Guests can now send smaller clothing items to be washed and folded

           for the fixed amount of $34.99 per bag. Fit as much as you can into the bag provided for you and we'll                     take care of the rest. Please ask your stateroom attendant for more information. Availability may vary.


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39)  Do I need to bring cash with me?

Having cash to use on the ship is not necessary. A cruise ship is a cashless society. The only place cash is used or accepted onboard is at the casino, or for an extra tip for extraordinary service. Even at the Casino, you can use your SeaPass card for your gambling charges – rather than cash. All other items, such as drinks, spa and gift shop purchases, and specialty dining costs will be charged to your Sail & Sign card. Your SeaPasscard also doubles as your stateroom key.

However, we do recommend taking some cash along for tipping drivers, porters, and excursion guides at the ports. Meals, snacks, and gift shop items at the ports can either purchased via cash or credit card. American dollars will generally be accepted at all cruise ports. We recommend calling your credit card company prior to departure if you plan to use your credit card during the cruise. Carrying credit cards is considered “safer” than carrying cash. Therefore, we recommend using a credit card for major purchases. Also, for your safety, leave expensive jewelry or other valuable items in the safe in your stateroom while in port.

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40)  How will the de-boarding process work?

On the final morning of the cruise, we will need to leave the ship before guests joining the next cruise can board. Generally speaking, the latest time to leave the ship will be between 10:00am and 11:00am. Each room will receive an "as you depart flyer" with the exact debarking details.

 

Royal Caribbean offers two departure types; Regular and Self-Assist. Click here for more information.  ​  
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41)  How do I get back to my car?

 

If you left your car parked at one of the 3rd party Cruise parking lots, their shuttle will be waiting for you outside the terminal in the shuttle area. 

If you parked your car at the hotel during the cruise, look for the return shuttle van in the same area.

If you instead used the official port parking, there are port shuttles to take you back to your car as well.

Private transportation – taxis and limos - also has a pickup area.

 

Each area is clearly marked. But if you aren’t sure, ask a Carnival or security employee for directions.
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42)  I still have questions? Who should I contact for answers?

Mark and Michael are available to assist with any questions you have. Please allow up to 24 hours to respond if sending via email or by our 'Contact Us' form which is available on the contact us page elsewhere on this website.  You can find all of our contact information on that same page.

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